Customer Service Executive - Insurance
Job
description:
· Should be capable of handling
calls (inbound & outbound) for long duration, on voice or video
· Should have genuine interest in
addressing customers Queries, Requests and Complaints (QRC) and ensure to
provide first time resolution
Should be able to work
under pressure situation and achieve agreed targets
· Preferences will be given to
candidates with experience in Insurance process
Requirements:
· Should be a graduate preferably
in BCOM/BMS/BMM/Graduate with Banking & Insurance or Accounting &
Finance specialisation.
· Minimum 6 months experience in
BPO, preferably in customer support/ retention process in BFSI sector.
· Ability to multi-task, set
priorities and manage time effectively.
· Working knowledge of
Spreadsheets/excel/google sheets and similar digital ecosystems.
·
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