CFirst Background checks LLP jobs - Customer Service Executive

Role: Executive – Client Service (US Shift - Day Shift)

Experience: Fresher or up to 2 years of experience

Salary: As per industry standards

Job purpose: To interact with client on a regular basis and to ensure that delivery standards are met as per requirement

Who can apply ?

• Candidate with decent communication skill .
• Undergraduate can also apply.

Key Responsibilities:

1. First point of contact for clients and focus of the role is to provide excellence in customer service and to maximize the client experience.

2. Interaction with customers over the phone, in person or via email.

3. Documentation and Securing records from current customers.

4. Maintain and develop existing and new customers through planned individual account support and liaison with internal processing staff.

5. Conduct employment verifications either through calls or online.

6. Generate reports from the information obtained through verifications and maintain confidentiality of both candidate and the clients.

7. Coordinate with HR’s, Directors and other officials for the verification.

8. Handle client queries and escalation calls.

9. Ensure that the internal/external quality targets are met.

Qualification: Undergraduation/Graduation/Post Graduation