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Customer Service Executive

24by7 Customer Support
Experience : Freshers
Location : Ankleshwar, Bharuch, Surat
Per Month: Rs. 15,000 - Rs. 30,000
Posted on 19 Feb 20
Apply now
Job DescriptionLast Date 19 Apr 20

Opening for Customer Service Executive (Fluent English) || Surat

Job Description:

Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process / Non-Voice Process & Technical Support Executive

Skill Set Required:

·          Excellent Communication Skills in English

·          Good Understanding ability. 

·          The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

·          Accountable for rendering useful administrative support to other members of the customer care team.

·          He will be responsible for documenting all calls with regards to participant inquire accurately using Call Tracking System.

·          Responsibility of monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion.

Roles & Responsibilities:

  • Should be able to answer emails timely ensuring adherence to the process standards.
  • Follow up customer calls made wherever is necessary
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
24by7 Customer Support
Apply now
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