Careers Connect jobs - Customer Service Executive

Looking for immediate joiners for Voice/Non Voice Process with MNC

Designation: Customer Service Executive
Job location: Bangalore
Qualification - PUC/Diploma/Graduate/Post Graduate
Experience- 0-3yrs
Good oral and written communication skills
Should be Customer Oriented
English & Any regional language
Cab is provided
Salary: 20k to 30k

Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality