Customer Service Executive jobs in Bangalore at OBOPAY

Job Title : Customer Service Executive

Department/Group : Client Engagement

Location : Bangalore

Experience : 2 – 3 years

Roles & Responsibilities :

Support planning and coordination of Client Engagement Team activities
Manage communications with internal and external stakeholders.
Help build positive relations within the team and external parties
Schedule and organize meetings/events and maintain agenda
Prepare MoM and track open items until closure
Support growth and program development
Managing the ticketing tool and highlight any breach of SLA’s with stakeholders
Support and facilitate the completion of regular reports
Documentation of Change Requests from client and understanding their requirements in relation to our product
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
Analyse statistics and compile accurate reports

Preferred Requirements :

Proven experience as program coordinator or relevant position
Tech savvy, proficient in MS Office
Quick learner
Ability to work with diversity and multi-disciplinary teams
Excellent time-management and organizational skills
Outstanding verbal and written communication skills
Detail-oriented and efficient
Flexible to work long hours and over weekends/holidays when required
Onsite travel either for short or long duration will be required

Qualifications and Education Requirements :

Work experience and educational background that a candidate should have when applying for position
Post Graduate degree or equivalent (Computer Science / Engineering equivalent)
Preferably 2-3 years of experience.

Established in 2005, OBOPAY is among the earliest entrants in the money service customer digital payment technology products segment. Obopay offers businesses a unique, integrated processing money solution architecture platform that is capable of linking multiple participants into a transaction network by adapting to a variety of money enterprise management system with digital business payment technologies.