Customer Service Executive

2 to 3 Years
Posted on 11 Jul 19
Job DescriptionLast Date 09 Sep 19
Job Title : Customer Service Executive

Department/Group : Client Engagement

Location : Bangalore

Experience : 2 – 3 years

Roles & Responsibilities :

  • Support planning and coordination of Client Engagement Team activities
  • Manage communications with internal and external stakeholders.
  • Help build positive relations within the team and external parties
  • Schedule and organize meetings/events and maintain agenda
  • Prepare MoM and track open items until closure
  • Support growth and program development
  • Managing the ticketing tool and highlight any breach of SLA’s with stakeholders
  • Support and facilitate the completion of regular reports
  • Documentation of Change Requests from client and understanding their requirements in relation to our product
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
  • Analyse statistics and compile accurate reports

Preferred Requirements :

  • Proven experience as program coordinator or relevant position
  • Tech savvy, proficient in MS Office
  • Quick learner
  • Ability to work with diversity and multi-disciplinary teams
  • Excellent time-management and organizational skills
  • Outstanding verbal and written communication skills
  • Detail-oriented and efficient
  • Flexible to work long hours and over weekends/holidays when required
  • Onsite travel either for short or long duration will be required

Qualifications and Education Requirements : 

  • Work experience and educational background that a candidate should have when applying for position
  • Post Graduate degree or equivalent (Computer Science / Engineering equivalent)
  • Preferably 2-3 years of experience.

Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
Established in 2005, OBOPAY is among the earliest entrants in the money service customer digital payment technology  products segment.  Obopay offers businesses a unique, integrated processing money solution architecture platform that is capable of linking multiple participants into a transaction network by adapting to a variety of money enterprise management system  with digital business payment technologies.
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