This is a full-time on-site role located in Faridabad for a Customer Service Executive at Art Vatika Institute. The Customer Service Executive will be responsible for handling customer inquiries and resolving customer complaints through various channels including phone, email, and chat. The Customer Service Executive will also maintain and update customer databases, documents, and records.

Responsibilities:

Supervising a team of customer support professionals.

Monitoring the entire customer service process.

Resolving customer issues brought to your attention.

Creating procedures and policies for effective customer service.

Planning how to train customer support professionals.

Standardizing the customer service delivery of an organization.

Interviewing the skills of potential candidates through relevant questions.

Recruiting the best candidates from a wide range of interviewees.

Tracking the work of every customer service representative in the team.

Performing quality assurance surveys with customers.

Conveying customers’ feedback to the team.

Fixing appointments according to the convenience of clients and customers.

Interacting with customers to determine whether they have a desirable and shareable experience.

Helping every customer service professional improve.

Possessing the knowledge and ability to improve customer service of the organization.

Creating a pleasant work environment for customer service professionals.

Skills:

Superior written and oral communication skills.

Leadership skills to guide and improve a team.

Data entry and basic computer skills.

Knowledge about customer relationship management systems.

Knowledge about the best mediation and conflict resolution tactics.

Ability to empathize with customers.

Utmost patience while dealing with angry and agitated customers.

Ability to respect every customer.

Fast and efficient problem-solving skills.

Art Vatika is a company involved in the supply of raw materials for cosmetics and candle making, as well as manufacturing cosmetics products across India and exporting various chemicals used in cosmetics production. This seems like a comprehensive operation that caters to both domestic and international markets.