Unitel Network jobs - Customer Service Executive

Customer Service Executive

Unitel Network
location
Gurgaon(Gurgaon-Others)
experience Fresher
salary 25,000 - 32,000 Per Month
qualification
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Posted: 1 Month ago
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Job Description

Urgently Hiring for Customer Service Executive SBI Cards!!


Job Description Position Responsibilities

 Would be part of the customer services team handling Inbound calls / outbound from Credit Card Holders Needs to ensure all Customer Services Requests, Complaints & Queries are resolved as per the TAT defined Employee is expected to demonstrate highest standards in call quality & product knowledge to deliver on superlative customer experience. 

Provide real-time inputs and raise red flags on process gaps   

Responsible for achieving targets on a daily basis like AHT, Productivity, Cross sell, retention, first call resolution, Call Quality, CSAT along with ensuring high quality of service with zero unscheduled leaves/ absenteeism Job requires Compliant to Business Policy, processes and procedures. 

Need to take additional responsibilities & identify process gaps on process improvement and better customer experience Should be versatile & dexterous in managing volumes from multiple channels (Outbound/Inbound) Employee will be empowered to take prudent decisions on levels of authority to increase FCR /FTR Compliant with business policy, processes and procedures 

 

Measures of Success (Define the Outcomes expected of the role) FCR, Repeats C-Sat Call Quality Up-sell, Cross Sell, Retention Operational efficiency – AHT & productivity Schedule Adherence 

 

Skills Sets Required

  • Excellent voice modulation, professional phone etiquettes   and communication skills – interpersonal, verbal, and written with the goal of influencing outcomes. 
  • Must be able to build positive, productive relationships with customers and team members.
  •  Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. 
  • Strong organization, time management, and multi-tasking abilities Self-motivated and ability to deliver independently Certification on few of competencies listed above   would be an added advantage. Candidates who are multi lingual (Mandatory English and preferably Hindi as third language).

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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Co-operate Job
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Unitel Network recruiting Customer Service Executive candidates nearby Gurgaon,.Unitel Network vacancies for Customer Service Executive is recruited through Written-test, Face to Face Interview etc.
Unitel Network Company recruits a lot of candidates every year based on the skills . The candidates with B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Customer Service Executive position in Unitel Network. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Unitel Network recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Unitel Network and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Unitel Network and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Unitel Network and near your city and get a secured career.