Urgently Hiring for Customer Service Executive SBI Cards!!
Job Description Position Responsibilities
Would be part of the customer services team handling Inbound calls / outbound from Credit Card Holders Needs to ensure all Customer Services Requests, Complaints & Queries are resolved as per the TAT defined Employee is expected to demonstrate highest standards in call quality & product knowledge to deliver on superlative customer experience.
Provide real-time inputs and raise red flags on process gaps
Responsible for achieving targets on a daily basis like AHT, Productivity, Cross sell, retention, first call resolution, Call Quality, CSAT along with ensuring high quality of service with zero unscheduled leaves/ absenteeism Job requires Compliant to Business Policy, processes and procedures.
Need to take additional responsibilities & identify process gaps on process improvement and better customer experience Should be versatile & dexterous in managing volumes from multiple channels (Outbound/Inbound) Employee will be empowered to take prudent decisions on levels of authority to increase FCR /FTR Compliant with business policy, processes and procedures
Measures of Success (Define the Outcomes expected of the role) FCR, Repeats C-Sat Call Quality Up-sell, Cross Sell, Retention Operational efficiency – AHT & productivity Schedule Adherence
Skills Sets Required
VIEW MORE
Fresher 
Delhi,Gurgaon,Noida
11,000 - 25,000 Per Month Fresher Delhi,Gurgaon,Noida 16,000 - 28,000 Per Month 0 to 3 Years Gurgaon 12,000 - 15,000 Per Month Fresher Delhi,Faridabad,Gurgaon 20,000 - 25,000 Per Month 
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles
Jobs By Cities
Applying Job & Updating your profile. Please wait…
Please review & update following critical information(s). Update & apply to become a matching Job applicant! Without this information, your profile may not get shortlisted.
