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Customer Service Executive

Eunimart Multichannel
Experience : Freshers
Location : Hyderabad
Per Month: Rs. 9,000 - Rs. 12,000
Posted on 09 Jan 20
Job is expired
Job DescriptionLast Date 09 Mar 20

Job Brief: - Looking for enthusiastic candidates who are interested in learning and want to build their career in e-commerce.

Responsibilities: -

·         Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and

accurate manner.

·         Serve as a liaison between the customer support team, management, and customer to improve

customer service and business productivity.

·         Analyze customer complaints and provide appropriate corrective actions.

·         Assist directly or route customers to the appropriate personnel for assistance.

·         Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.

·         Track, follow-up and resolve customer’s outstanding issues in a timely fashion.

·         Develop customer service programs in order to provide outstanding service.

·         Prepare documentation and reports on routine customer correspondence for future reference

purpose.

·         Assist in training peers on improving customer support service.

·         Develop and maintain in-depth product knowledge.

·         Conduct customer surveys about the company’s service so as to obtain feedback.

·         Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

·         Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends.

Requirements: -

·         Proficient in MS Office (esp. Excel).

·         English Proficiency (Spoken and Written).

·         Hindi Proficiency (Spoken).

·         Organizational and time management abilities.

·         Critical thinking and decision-making skills.

·         Prior experience in any customer support team will be an added advantage.

Educational Qualification: - Graduation/ MBA

No. of Openings: - 1

Salary: - 10,000/ month for 6 months. Later will increase according to performance.

Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
About Eunimart Eunimart is India’s leading Cross border Ecommerce company, a brain child of Mr. Shayak Mazumder. A total of 110 man-years of experience in design, development and implementation towards omnichannel cross border ecommerce solutions. Using artificial intelligence and machine learning algorithms, Eunimart is helping Indian Enterprises identify and reach out to unexplored business territories. Eunimart is an organisation formed with a noble mission to provide Global Market Entry to Indian Brands (Manufacturers and Resellers) with end to end International partnerships in every target market. Eunimart provides end-to-end trade solutions to Indian Enterprise Brands to sell globally across 80+ countries by bringing together 18+ marketplaces such as Amazon, eBay, Lazada, Wish, Bonanza etc., 10 logistics partners, payments, warehousing, etc. on a single window technology – Vdezi. This end to end Technology and Data empowers our clients to perform under OmniChannel Trade. The USP of Eunimart is the advanced Artificial Intelligence tools that Eunimart brings to assist brands with Product Research (predicting – Sales, Inventory, Pricing, Image and Content optimisation by SKU by market),Market Research (Competitor Analysis, Portfolio Analysis by market) and cataloging. These advanced tools help increase revenues by 2-3 times, reduce costs by up to 70% per order, in addition to increased intelligence and efficiency of business.
Job is expired
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