Coval infosystem pvt ltd jobs - Customer Service Executive

Hi All,

Recruiting for Customer service executive for one of the leading MNCs in Rajarhat, Kolkata . If you want to start your career and is an energetic person and looking to learn new things, please connect.

Qualification: 12th and graduates

ENGLISH & HINDI MANDATORY

Workdays: 6 days rotational work shift, 1 rotational week off.

Salary: 15k - 18k ctc

12k - 15k in-hand

Job Types: Full-time, Regular / Permanent, Fresher

Process: Domestic voice process

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality