Customer Service Executive jobs in Kolkata at Progressive Associates

Customer Service Executive

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ensuring audits are conducted within the shortest possible time frame.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Sending emails related to schedules, updates and important information to clients.
Ensure customer satisfaction and provide professional customer support.
Ensuring payments are released by clients within required TAT.

Progressive Associates, we introduce ourselves as one of the most structured corporate consultants, ensuring systematic implementation of national and international standards across industries. Being the maestro of a structured consultancy, particularly to MSME segment and corporate, we aspire entrepreneurs and businesses by providing them with the benefits of consultancy across the array of standards to increase their competency and growth. Since the last 20 years, we have been focused on developing ourselves as one of the finest consultants in the filed of certifications, accreditation, audits and inspection. We assist you in every step!

This industry of standards, till date, was dominated by OPCs (One Person Companies) that was often unable to meet the requirements of a corporate organization or MSME. The lack of structured home-grown consultancy in the likes of an international consultant has been the major gap between the requirements of the organizations and the consultants available in the market. Progressive today, is the absolute solution for implementation of standards with customized solutions towards precisely successful audits. We bring to you a holistic experience of synchronized team work via documented mandates along with curating voiced out strategies into formulated actions that will not only enhance your reputation but also enrich and conquer the vast Indian consumer market. In simple words, Progressive is an expert of International& National standards.

It is quite evident the way we evolved from an organization that used to work on only 3 standards years ago to more 100's of International and National standards today of various domains with the five distinct verticals named G-FAST. Stable brand building and credibility is in place as we have a pool of professionals from various domains and experience, whom we call Implementers.