Bruker jobs - Customer Service Executive

Responsibilities

·        Provide administrative support to the service team in India & APAC

·        Use of our Customer Relationship Management tools: maintain the 

·        database, create new user account in SAP, keep accurate data about customer details, warranty and service contracts.

·        Order spare parts and consumables from factories and monitor timely delivery according requirements from customers as well as import/ export.

·        Prepare shipping documents for incoming/outgoing parts to factory for repairs.

·        Assist with conferences, exhibitions and workshops as necessary.

·        Send out invoices to customers in a timely manner in close cooperation with the Service and finance team.

Qualifications

Bachelor’s degree or above Business Administration, Finance or related Customer Support field

Skills and Experience

·        2-4 years’ previous experience in service/customer support, logistical coordination

·        Advanced working knowledge of SAP, Microsoft Excel and CRM

·        Familiar with local logistic process & documentation

·        Excellent language skills in spoken and written English