I Fly Now Pvt Ltd jobs - Customer Service Executive
Customer Service Executive
Fresher
15,000 - 21,000 Per Month
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
1.Answer inbound /outbound calls.
2.Solving customer queries.
3.Updating data with software or excel.
4.Reporting about call details to manager.
5.Any other work assigned by your reporting manager.
6.Following communication protocols, rules and policies.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Job Particulars
Education
12th Pass (HSE)
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
1038522
Job Category
Tech Support
Locality Address
Thane
State
Maharashtra
Country
India
About Company
Customer Service Call Centre
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