One97 Communications jobs - Customer Service Executive

Process Overview:

Customer Support Team - Calling/Email Process

Job Description:

• Provide solution to customer queries via email or calls.
  
• Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
  
• Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
  

Desired Profile:

• Should be a good leader & experience of working under pressure
  
•  Possess Strong communication & Interpersonal Skills.
  
• Qualification - Graduate/Post-Graduate
  
• Willing to work in rotational shifts
  

•  Fluency in English is a must
  
• Male Candidates Only. 
  
• Should be willing to work 6 days in a week
  
• Should be okay with rostered week offs