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Customer Service Executive

One97 Communications
0 to 3 Years
Job is expired
Posted on 06 Dec 18
Job DescriptionLast Date 08 Dec 18

Process Overview:

Customer Support Team - Calling/Email Process

Job Description:

  • Provide solution to customer queries via email or calls.
  • Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
  • Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.

Desired Profile:

  • Should be a good leader & experience of working under pressure
  •  Possess Strong communication & Interpersonal Skills.
  • Qualification - Graduate/Post-Graduate
  • Willing to work in rotational shifts
 Our Requirement:  
  •  Fluency in English is a must
  • Male Candidates Only. 
  • Should be willing to work 6 days in a week
  • Should be okay with rostered week offs 

Job Type

Interview Type

Face to Face Interview

Company Description

About Paytm

 Paytm (),One97's flagship brand, is India's largest and fastest growing digital goods, mobile commerce and payments platform. We are inspired and driven by a commitment to great consumer experience. Paytm started by offering mobile recharge and utility bill payments and today it offers a full marketplace to consumers on its mobile apps. In a short span of time Paytm has scaled to nearly 35 Million orders a month. Paytm mobile wallet is used by more than 100 million users to pay for various services.

Headquartered in New Delhi (Noida),Paytm is more than 4000 people strong with regional offices in Mumbai, Pune, Chennai, Bangalore and Kolkata.

Its investors include SAIF Partners, Sapphire Ventures, Saama Capital and Ant Financial (Alipay.)