The Career Next jobs - Customer Service Executive

We have urgently requirements of customer service executive

Process: Leading Banking Process

Profile: Inbound Customer service

Qualification - Graduation Must

Communication Fluent in English

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality

Salary: 16.5k in hand for Freshers nd 17.5k for experienced candidates.

Work Location: Noida 

Shift Timing: ( 9 hrs of shift between 8AM to 8 PM window), 1 rotational off