Customer Service Executive jobs in Pune at Credence Resource Management

Position Title - Customer Service Executive

Location - Pune

Highlights:

* Attractive salary packages
* Unlimited Incentives
* Fixed night shifts

* 8 hours shift
* Free transport - AC Cabs
* Attractive floor Incentives

Profile Summary:

As a Customer Service Executive (CSE),you will be responsible to communicate with consumers of health care and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment on behalf of the client. Position requirements:

*Freshers with excellent communication skills and a brilliant attitude
*Candidates with at least 1 year experience in an International voice based call center
*Candidates with experience in collections or mortgage services will have an advantage
*Excellent English verbal skills required
*This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am.

Salary:

INR 2, 00,000 - 3, 75,000 P.A. Unlimited Incentives

Credence Resource Management (CRM) provides best in class business solutions that help enhance your service, compliance and recovery goals. Headquartered in Dallas, TX Credence offers right-shore solutions leveraging arbitrage and technology to produce a hybrid engagement model that permits intensive efforts to improve liquidation performance while being sensitive to customer experience and regulatory compliance. We attribute much of our success to the initial collaboration with our clients, our world class leadership team and our commitment to hiring the best and the brightest at every level of the organization. With a focus on customer satisfaction and improving our client’s recovery results we have been able to target our training efforts in order to maximize the skill sets of our associates to meet your needs.

Credence means belief. We believe in our mission to optimize operations. We have faith in our methodology because precision and thoroughness enhances efficiency. At CRM, we choose not to look to the accomplishments of the past; but instead look to the opportunities of the future.

Driving Value through Experience, Innovation and Consistency

With deep domain expertise, our company partners and C-level management have a combined 120+ years of experience in the Finance & Accounting (F&A) industry. We believe in building long term strategic partnerships and as a result our current client relationships span from four to twenty years. Our esteemed organization is partner funded, has zero debt and complete flexibility in fueling business growth. Our business model gives us the ability to scale up rapidly, maintain cost and deliver a significant value arbitrage. At CRM we continue to find ways that enhance our operations as we seek out, collaborate and align with other best in class organizations. At present, CRM has three US based offices in Dallas TX, San Jose CA and Bellevue WA respectively, along with two large centers in Pune, India. Our offices are home to over 1500 frontline agents and staff in a state-of-the-art and secure facilities.

Our consistent approach to client engagement ensures each of our partner’s unique needs and goals are always our priority. By engaging with our client partners directly and consistently we are able to offer the most appropriate solutions that maximize results, minimize costs and ensure compliance to their unique and ever changing work standards.