Customer Service Executive jobs in Pune at Credence resource management

Designation – Customer Service Executive

Department – Operations

Job Description

· As a Customer Service Executive, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. You will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

· Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

· Able to manage difficult customer issues while working in a fast paced environment

· Determine the reason for delinquency and best course of action to assist our Borrowers.

· Engage our consumers with the highest level of respect and dignity.

· Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

· Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

· Ensure all accounts in assigned lists are managed accurately and timely.

· Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.

· Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

Profile Requirements

· Good written and oral communication skills

· Third-party collections experience preferred (Medical or Telecom)

· HSC passed [10+2]

· This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

· Sunday fixed Off & Alternate Saturday Working

Highlights

· Best In Market Salaries from 2.52 lakhs plus…

· 4-6 week new hire training program [Based on the portfolio]

· Unlimited Incentive Plan with transparent KRA's

· Enhance your Analytical/Decision Making & Negotiation skills

· Cross functional Growth opportunities within 6 months for experienced candidates

· Free Medical/Life insurance

· Employee Centric & Compliant Policies

· Free Home Pick & Drop Transportation

· Fixed shifts post the training period [Rare changes incase of business requirements]

· 7:15 min login plus 45 minute break = 8 hour shifts

· Free transport [Home pick-up & drop]

Company Background

We are 1850+ employees strong who provide exceptional performance that’s customer friendly & compliant; and deliver world class results to ensure brand integrity.

From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

Credence Global Solutions empowers your Revenue Cycle to make it thrive by delivering transformative services, ingenuity, technology and products that improve performance and protect the bottom line. Consequently, we help clients focus on what they do best and we can expand their profits. We are the experts who safeguard cash streams and keep them flowing and growing. We are the team to create, enhance and deliver outstanding financial outcomes for our clients. We deliver exceptional results and best in class resolutions by deploying science, technology and integrated strategies, inspired by subject matter experts.

Credence offers right-shore solutions leveraging arbitrage and technology to produce a hybrid engagement model that permits intensive efforts to improve performance, while being sensitive to customer experience and regulatory compliance.

Headquartered in Dallas, Texas, we have Delivery offices in San Jose CA; Natchez MS; Mesa AZ and Pune India.