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Customer Service Executive

Waves Institute
Experience : Freshers
Education : BA, BBA/BBM, BSc, B.Com
Location : Pune
Per Month: Rs. 10,000 - Rs. 15,000
Posted on 09 Jan 20
Job is expired
Job DescriptionLast Date 09 Mar 20
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Telecalling experience is must
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
Our mission is to provide world class training, engineering design and consulting services in the field of Telecom and IT. We as Waves Telecom and IT Training Center are a professional training center in the Telecom and IT field providing year-round deep and practical technical training courses, materials and certifications. Our courses are offered in a various flexible way including on-line, in classroom and at your preferred location.The training courses also provide a platform for engineers from all over the world to share their experience and points of views in telecom network.
Job is expired
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