Customer Service Executive (Non-voice), Customer Service Executive (Voice) Jobs Opening in Cognizant Technology Solutions India Pvt Ltd at Telangana

Job Title: Customer Support Executive (Fresher)
Job Description:
We are looking for enthusiastic freshers to join our Customer Support team. The role involves assisting customers with their queries and issues through chat, email, and phone. You will be responsible for providing accurate information, resolving basic concerns, and ensuring a positive customer experience. Training will be provided.
Key Responsibilities:

• Handle customer queries via call, chat, and email
  

• Provide timely and effective solutions
  

• Maintain clear records of customer interactions
  

• Escalate complex issues to the relevant team
  

• Follow company support processes and guidelines
  

Requirements:

• Excellent communication skills (English + basic computer knowledge)
  

• Customer-focused attitude and willingness to learn
  

• Freshers are welcome
  

Shift Details:

• 24/7 rotational shifts with rotational weekly offs
  

Perks:

• Training provided
  

• Growth opportunities
  

• Friendly work environment