Customer Service Executive Non-Voice Healthcare

HGS
0 to 1 Year
Posted on 12 Jun 19
Job DescriptionLast Date 11 Aug 19
Job Code : HGS/129

Customer Service Executive : Non-Voice (Healthcare)

No. Post: 50 Post

Position Summary:
  • Job involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary),remittance or denial of the claim.

Roles and Responsibilities:
  • Understand the basic professional standards and established procedures, policies before taking action and making decisions.
  • Processing claims/developing projects/handling calls, as per the process guidelines.
  • Adhering to the SLA, and understanding Quality & Auditing parameters.
  • Maintaining TAT.
  • Assumes responsibility for work activities and coordinating efforts.
  • Meeting assigned productivity goals.
  • Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work.
  • Adhering to the SLA.
  • Adhere to attendance and punctuality norms.
  • Acquiring knowledge & skills of related areas of the process.
  • Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.  
                                              
Education & Experience:
  • Graduates
  • Fresher 0-12 Months
  • Desired Skills and Abilities
  • Process SLA.
  • Awareness of ISO, ISMS.
  • Telephone etiquettes.
  • MS office.
  • Typing skills & computer skills.
  • Effective communication in English.
  • Good analytical skills.                                                                      

Criteria:
  • Willing to work in Rotational shifts.
  • 5 days work/ 2 weekly offs.
  • Transport facility provided.

Job Type

Interview Type

Face to Face Interview

Company Description
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.

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