Customer Service Executive

Micro Orbit Consulting Services Inc.
Experience : 1 to 3 Years
Education : BA
Location : Ahmedabad
Per Month: Rs. 20,000 - Rs. 30,000
Job Role : BPO / Customer care (Customer care/support)
Posted on 14 Oct 19
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Job DescriptionLast Date 14 Nov 19

Main Job Tasks and Responsibilities

  • Answer calls in a timely and professional manner
  • Respond to customer enquiries
  • Research required information using available resources ( internal systems)
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Input customer information on CRM system correctly
  • Identify and escalate priority issues to Team Lead
  • Follow up customer calls where necessary
  • Complete call logs
  • Responsible for out-bound sales calls.
  • Explain services, prices, and answer questions from customers.
  • Manage client referrals and process as appropriate.
  • Engaging positively with prospective customers to ensure an understanding of products and services & maintaining an adequate lead to conversion rate.
  • Identifying customer needs effectively in order to maximize all sales opportunities and explain added value services
  • Achieve and exceed KPI's
  • Able to generate new business and close deals in shortest time possible
  • Provide sales support to team as required.
Job Type : Full Time
Interview Type : Face to Face Interview
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