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Customer Service Executive

Micro Orbit Consulting Services Inc.

Experience : 1 to 3 Years

Education : BA

Location : Ahmedabad

Monthly Salary : Rs. 20,000 - Rs. 30,000

Job Role : BPO / Customer care

Posted on 19 Jul 19

Job is expired

Job DescriptionLast Date 19 Aug 19

Main Job Tasks and Responsibilities

Answer calls in a timely and professional manner
Respond to customer enquiries
Research required information using available resources ( internal systems)
Handle and resolve customer complaints
Provide customers with product and service information
Input customer information on CRM system correctly
Identify and escalate priority issues to Team Lead
Follow up customer calls where necessary
Complete call logs
Responsible for out-bound sales calls.
Explain services, prices, and answer questions from customers.
Manage client referrals and process as appropriate.
Engaging positively with prospective customers to ensure an understanding of products and services & maintaining an adequate lead to conversion rate.
Identifying customer needs effectively in order to maximize all sales opportunities and explain added value services
Achieve and exceed KPI's
Able to generate new business and close deals in shortest time possible
Provide sales support to team as required.

Job Type : Full Time

Interview Type : Face to Face Interview

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