Answer calls professionally to provide information about Entrance exam related.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Respond to email tickets/queries
Follow up to ensure that appropriate actions were taken on customers requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Good communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
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