Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industryâ€™s developments and apply best practices to areas of improvement.
Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.