1. Inbound calling for customer service. 2. Identify and assess customersâ€™ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid and complete information by using the right methods/tools. 5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 6. Keep records of customer interactions, process customer accounts.