About the Company- it is a general insurance company in India It is engaged in general insurance, reinsurance, insurance claims management and investment management[2] The company has a Gross Written Premium (GWP) of Rs 14789 billion (FY 2019) The firm offers policy insurance and renewal through its intermediaries and website It markets assurance products including Car Insurance, Health Insurance, International Travel Insurance, Overseas Student Travel Insurance, Two Wheeler Insurance, Home Insurance and Weather insurance[3] It has 265 branches and 910 virtual offices spread across the nation
Responsibilities:
To Manage the help desk at one of our reputed client at its location
To Ensure customer service is timely and accurate on a daily basis
To Set specific customer service standards
To Contribute to improving customer support by actively responding to queries and handling complaints
To Follow up with customers to identify areas of improvement
To Develop daily, weekly and monthly reports on help desk team’s productivity
To Provide customer feedback to the appropriate internal teams
Requirements:
Proven work experience as a Help desk manager
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
A Graduate
Job Location-Delhi
