s

Customer Service Executive

For a client of TeamLease Services Ltd
Experience : 1 to 2 Years
Education : BA, BSc, BCA, B.Com
Location : Delhi
Per Year: Rs. 2,64,000 - Rs. 3,00,000
Posted on 19 Jun 20
Job is expired
Job DescriptionLast Date 18 Aug 20

About the Company- it is a general insurance company in India It is engaged in general insurance, reinsurance, insurance claims management and investment management[2] The company has a Gross Written Premium (GWP) of Rs 14789 billion (FY 2019) The firm offers policy insurance and renewal through its intermediaries and website It markets assurance products including Car Insurance, Health Insurance, International Travel Insurance, Overseas Student Travel Insurance, Two Wheeler Insurance, Home Insurance and Weather insurance[3] It has 265 branches and 910 virtual offices spread across the nation 

Responsibilities:

To Manage the help desk at one of our reputed client at its location

To Ensure customer service is timely and accurate on a daily basis

To Set specific customer service standards

To Contribute to improving customer support by actively responding to queries and handling complaints

To Follow up with customers to identify areas of improvement

To Develop daily, weekly and monthly reports on help desk team’s productivity

To Provide customer feedback to the appropriate internal teams 

Requirements:

Proven work experience as a Help desk manager

Customer-service oriented with a problem-solving attitude

Excellent written and verbal communications skills

Team management skills

A Graduate

Job Location-Delhi

Job Type : Contract
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
Job is expired
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