Customer Service Executive

Skywings Advisors Private Limited
Experience : 0 to 1 Years
Education : BA, BBA/BBM, BCA
Location : Gurgaon
Per Month: Rs. 13,000 - Rs. 15,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

• Provide phone support for Global customers.

• Be responsible to deliver a high quality, customer-driven, supports service resolving customer enquiries at the first point of call wherever possible.

• Demonstrates confidence and willingness to resolve customer requests or queries.

• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement

• Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

Job Type : Full Time
Interview Type : Face to Face Interview
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