Applicants Specifications Qualification:
Ability to mentor and provide feedback
Ability to handle escalations with demonstrated Leadership skills
Ability to work with cross departments
Solution Oriented
Understanding of the Business situation and capability to address issues such as attrition, update dissemination and discipline
Should exhibit patience while giving feedback, open to change, multi-tasking inter personal skills
Calm under work pressure/ any scenario
Open to change
Preferably looking for customer support/customer care/customer service (Voice-Process) background
Sound understanding about CSAT, Attrition Management and feedback and Coaching
Telecom industry experience will prefer
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