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0 to 5 Years 
8,000 - 15,000 Per Month Manage incoming calls from customers
Identify and assess customer’s needs
Use tools to verify customer information and record reported queries
Provide appropriate solutions and alternatives within the time limit to achieve customer satisfaction
Follow up to ensure resolution and complete the loop with the customer
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers and stay up to date with nearbuy's promos, incentives, policies and procedures to add value to customer queries
Answer product and service related questions, and suggest information about other products and services
Work with internal stakeholders to capture and relay customer insights
Work towards meeting individual and team key performance metrics
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