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3 to 5 Years 
Salary not disclosed Job Description
Customer Service:
• Work towards achieving best in industry customer service experience.
• At times, answer calls professionally to provide information about products and after sales services.
• Keep records of customer interactions, record details of queries, complaints, and comments, as well as actions taken.
• Refer unresolved customer grievances or special requests to designated departments for further investigation. Lead Management:
• Handle end to end Lead Management System in assistance with the Call Centre.
• Daily monitoring and reporting of Leads – Inflow vs result.
• Ensure smooth and quick action in terms of allocation of leads to the right person and follow up on the progress with Sales Team.
• Weekly analysis of the leads and reporting to the management.
• At times, make calls to the potential leads to explain the product and features with the objective of sales conversion.
• Handle sales escalation calls from the call centre and ensure timely revert to the customers for their queries.
• Product training/refresher to the new and old agents and handholding to ensure that only correct information is passed on the customers.
Qualification
▪ Graduate/Post Graduate Experience Details
▪ 2-3 Years of relevant work experience Skill & Competencies
▪ Excellent Verbal and Written Communication
▪ International/Domestic BPO Experience – Premium product/Service.
▪ Proficient in MS Excel & Outlook
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