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Customer Service Executive

For a client of TeamLease Services Ltd
3 to 5 Years
Posted on 06 Feb 19
Job DescriptionLast Date 07 Apr 19

Job Description 

Customer Service:

 • Work towards achieving best in industry customer service experience.

 • At times, answer calls professionally to provide information about products and after sales services. 

• Keep records of customer interactions, record details of queries, complaints, and comments, as well as actions taken. 

• Refer unresolved customer grievances or special requests to designated departments for further investigation. Lead Management: 

• Handle end to end Lead Management System in assistance with the Call Centre. 

• Daily monitoring and reporting of Leads – Inflow vs result. 

• Ensure smooth and quick action in terms of allocation of leads to the right person and follow up on the progress with Sales Team. 

• Weekly analysis of the leads and reporting to the management.

 • At times, make calls to the potential leads to explain the product and features with the objective of sales conversion. 

• Handle sales escalation calls from the call centre and ensure timely revert to the customers for their queries. 

• Product training/refresher to the new and old agents and handholding to ensure that only correct information is passed on the customers. 

Qualification 

▪ Graduate/Post Graduate Experience Details

 ▪ 2-3 Years of relevant work experience Skill & Competencies 

▪ Excellent Verbal and Written Communication 

▪ International/Domestic BPO Experience – Premium product/Service.

 ▪ Proficient in MS Excel & Outlook

Job Role

Job Type

Interview Type

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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