Customer Service Executive

Stanplus Technologies Pvt Ltd
Experience : 1 to 2 Years
Education : 12th Pass (HSE)
Location : Hyderabad
Per Month: Rs. 12,000 - Rs. 18,000
Job Role : BPO / Customer care (Voice)
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20
Determine the requirements by working with customers.

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfill requests by completing transactions; entering requests in systems or forwarding requests.

Sell additional services by recognizing opportunities explaining the benefits of additional features.

Maintain call center database by entering information.

Keep system operational by following established procedures; reporting malfunctions.

Enhance organization reputation by accepting ownership for any existing and new requests.

Desired Candidate Profile:

Fluency in Telugu, Hindi & English

1-2 years of exp in Customer service; preferably in voice or retail process

Listening skills, Phone skills, Verbal communication.

Problem-solving, Multi-tasking

Job Type : Full Time
Interview Type : Face to Face Interview
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