Customer Service Executive

DBS Bank
Experience : 0 to 3 Years
Education : BA
Location : Pune
Per Month: Rs. 10,000 - Rs. 18,000
Posted on 09 Oct 19
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Job DescriptionLast Date 09 Nov 19
Job Duties & responsibilities

  • Develop and monitor service scorecards for the branch and self
  • Develop and monitor SLAs with support units for delivering best in class service
  • Develop and monitor turnaround times for each transaction and institute processes to track and monitor the same
  • Implement Customer satisfaction surveys and establish the business at one of the best in the industry
  • Implement training programs for all team members on customer service, contact management
  • Track end to end Complaint management and resolution and do root cause analysis where required
  • Work closely with Sales in marketing program to ensure quality customers education process.
  • Develop training materials and coordinate training for all staff.
  • Manage KYC and all compliance related processes in the business
  • To ensure teams compliance with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering
  • Manage Digi walk-in’s and their requests
Job Type : Full Time
Interview Type : Face to Face Interview
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