Customer Service Executive Voice

HGS
0 to 0.5 Years
Posted on 12 Jun 19
Job DescriptionLast Date 11 Aug 19
Customer Service Executive: Voice

No. Of Post: 50 Post

Position Summary:
  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. 
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. 
  • Demonstrated success in sales and customer service is required

Roles and Responsibilities:
  • Handling incoming Calls
  • Providing resolution to Customers on Technical queries.
  • Ensure that the required Service Level Agreements (SLA''''''''''''''s) are met.
  • Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers

Education & Experience:
  • Graduate / Post Graduate
  • Fresher & 50% > 6 months of experience in call centre [immediate Joining Preferred]

Desired Skills and Abilities:
  • Excellent Communication skills
  • Language 1 – English Proficiency Level- Excellent
  • Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.
  • Language 2 – Any south Indian Language.
  • Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.
  • Ability to work under pressure

Standards for measuring success:
  • Customer Satisfaction
  • Meeting required average handle time
  • Quality scores.

BV Check:
  • All new hires will go through a BV check on Education and Experience details provided. Negative report will lead to an immediate termination.

Transport: One way Transport – Between 8 PM and 6 AM.

Location and Shift timings:
  • Bangalore
  • Predominantly day shift

Job Type

Interview Type

Face to Face Interview

Company Description
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.

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