HGS jobs - Customer Service Executive Voice

Customer Service Executive Voice

HGS
experience 0 to 1 Year
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 2
Applications: 0
Openings: 200

Job Description

Customer Service Executive : Voice

Job Code : HGS/121

Location: Bangalore, Chennai, Durgapur, Guntur, Hyderabad, Indore, Mangalore, Mumbai, Mysore, Nagercoil, Pune, Raipur

Roles and Responsibilities:
  • Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
  • Determines requirements by working with customers.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience:
  • Under Graduates/Graduates.
  • Fresher 0-12 Months 

Desired Skills and Abilities:
  • Regional Language Communication Skill.
  • Basic Telephone Etiquettes.
  • MS Office
  • Typing Skills minimum 12 WPM with 60% accuracy & Basic System Navigation Skills.
  • Ability to write, read and speak English to suit business needs.
  • Decision Making, numerical ability & logical reasoning.
  • Customer Focus and Being Attentive.
  • Trouble shooting.
  • Ability to sell.

Job Particulars

Who can applyFreshers and Experienced (0 to 1 Year )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id188261
StateMaharashtra
Country India

About Company

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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