Customer Service Executive Voice

HGS
Experience : 0 to 1 Year
Location : Mysore
Posted on 22 Aug 19
Job DescriptionLast Date 21 Oct 19
Customer Service Executive : Voice

Job Code : HGS/121

Location: Bangalore, Chennai, Durgapur, Guntur, Hyderabad, Indore, Mangalore, Mumbai, Mysore, Nagercoil, Pune, Raipur

Roles and Responsibilities:
  • Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
  • Determines requirements by working with customers.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience:
  • Under Graduates/Graduates.
  • Fresher 0-12 Months 

Desired Skills and Abilities:
  • Regional Language Communication Skill.
  • Basic Telephone Etiquettes.
  • MS Office
  • Typing Skills minimum 12 WPM with 60% accuracy & Basic System Navigation Skills.
  • Ability to write, read and speak English to suit business needs.
  • Decision Making, numerical ability & logical reasoning.
  • Customer Focus and Being Attentive.
  • Trouble shooting.
  • Ability to sell.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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