Customer Service Executive : Voice
Job Code : HGS/121
Location: Bangalore, Chennai, Durgapur, Guntur, Hyderabad, Indore, Mangalore, Mumbai, Mysore, Nagercoil, Pune, Raipur
Roles and Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:
- Under Graduates/Graduates.
- Fresher 0-12 Months
Desired Skills and Abilities:
- Regional Language Communication Skill.
- Basic Telephone Etiquettes.
- MS Office
- Typing Skills minimum 12 WPM with 60% accuracy & Basic System Navigation Skills.
- Ability to write, read and speak English to suit business needs.
- Decision Making, numerical ability & logical reasoning.
- Customer Focus and Being Attentive.
- Trouble shooting.
- Ability to sell.