Customer care specialists are responsible for making outbound calls to new and existing customers regarding a variety of requests or sales calls. Using their knowledge of products or services as well as great selling skills, these professionals address queries, provide support and sell different products, as needed, to keep customers satisfied and retain business.
Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience.
The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
Roles and Responsibilities:
To make outgoing calls to customers & keep them informed about new products and services.
To try and sell the products and services to people.
To listen to objections and handle them effectively.
To enter the details of every interaction in the system researching, locating, and providing information.
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:
Fresher 0-12 months experience in sales could be an added advantage
Desired Skills and Abilities:
Regional Language Communication Skill.
Basic Telephone Etiquettes & MS Office.
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills.
Ability to write, read and speak English to suit business need.
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.