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Customer Service Experts

ACE HR CONSULTANTS
0 to 4 Years
10,000 - 40,000 Per Month
Posted on 07 Mar 19
Job DescriptionLast Date 06 May 19

Responsibilities and duties:

  • Explore a range of products/packages (airfares/hotel deals/ gifts/ dining) from trusted online merchants to find exactly what the client is looking for.
  • Make reservations/purchases on client's behalf as per the company's guidelines. 
  • Help the client with after sales hassles like rescheduling/cancellation/refund for reservations/purchases made through our app. 
  • Exhibit high level of motivation while being organized, reliable and detail oriented while chatting with the clients. 
  • Ensure an amazing and hassle-free buying experience for our clients.
  • Delight and emotionally connect the clients while maintaining their privacy. 
  • Adhere to all SOPs set by the company to safeguard both, the clients' privacy and company policies.

Required skill sets:

  • Communication: Highly refined written/spoken communication and soft skills with exceptional phone, email, and chat etiquettes. 
  • Customer service: Possess the ability to meet and exceed guests' expectations and provide unparalleled delightful services within our scheme of business. 
  • Multi-tasking skills: Ability to execute multiple tasks simultaneously without compromising the quality of output.
  • Organizational: Excellent “People’s person and Organizational behavior skills” are absolute requirements for someone in this position.
  • Problem solving: Ability to troubleshoot client issues with merchants and communicate back to the clients in order to exceed the client's expectations.
  • Typing speed: Typing proficiency of  65 WPM.

Perks:

  • Food is on us: Depending on your shift, breakfast/lunch/snacks/dinner will be provided to you.
  • Mediclaim Policy: The employee and the immediate family members are covered under the mediclaim policy.
  • Work in a vibrant workspace with cheerful co-workers who are highly infected with the much talked about Mezi work culture. 
  • Be a part of various fun/learning activities and competitions that are frequently organized by our very creative in-house culture team. 

Pls connect if this suits you.

Job Type

Interview Type

Face to Face Interview

Company Description
This is a Reputed Brand Name, A MNC (Not a BPO) situated near to Powai in Mumbai.

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