Fresher
2,00,000 - 4,00,000 Per Month
Role Description:
● Handle inbound calls to support Gift Card or Card-related queries using relevant internal tools.
● Investigate issues and provide accurate solutions as per SOP guidelines.
● Maintain performance metrics such as SLA timelines, call quality, and FCR targets.
● Collaborate with peers and escalate all unresolved issues appropriately.
● Learn and apply feedback from quality audits and training sessions.
● Ensure adherence to SLAs and Creation and documentation of best practices flag any delays or exceptions to relevant
stakeholders.
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