Customer Service Intern jobs in Bangalore at Anthyesti

Designation :- Customer Service Intern

Number of openings - 1

Selected candidates day-to-day responsibilities include:

1. Supervise and organize clients' contact databases, and monitor responses to customer requests and queries to minimize gaps in customer service delivery
2. Research on customers' needs to improve customer relationships and experience, analyze feedback and trends on various platforms used by customers to identify problems and opportunities for developing business process improvement solutions
3. Report the number of calls being received in your shift on a daily basis, both from performance marketing and from organic marketing in the company assigned format, maintain the call log based on the number of calls being reported (right now we use Excel Sheets based reporting, but will gradually move to CRM software)
4. Work on the daily tasks which involve making invoices and expense bills using different software and help the accounts team with the necessary reconciliations
5. Manage customers' concerns and monitor responses to customer requests and queries to minimize gaps in customer service delivery
6. Research on customer needs to improve customer relationships and experience

Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

MS-Office

Who can apply

Only those candidates can apply who:

are available for full time (in-office) internship
have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. A communicative, analytical, and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction

Perks

Certificate

Letter of recommendation

Flexible work hours

Anthyesti Services is an exclusive funeral service provider that caters to complete end-to-end post-funeral arrangements. Right from helping with the issuance of a death certificate, faster hearse van service, speedy service at crematoriums, and quality priest service to the closure of the ceremony with the Shradh pooja in Hindus, our dedicated staff ensures that the entire process is smooth, dignified and easy for the family.