s

Customer Service

Jupiter
Experience : 2 Years
Location : Bangalore
Posted on 16 Oct 20
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Job DescriptionLast Date 15 Dec 20
At Jupiter, we are building a new age personalized mobile-first, AI-based digital bank We are a fast-paced tech startup that relentlessly innovates each day to make banking more accessible and transparent for our users

To help us grow, we are looking at awesome team-players to join us and contribute towards building a community first digital bank

Join us if you wish to build the bank of the future!

We are looking for a Customer Service Executive who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

Responsibilities
  • Supporting end customers via various communication channels including - mailslive chatsocial media and on calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions as per agreed communication guidelines and defined policies

Required Skills
  • Excellent written and verbal communication skills
  • Exemplary people and communications skills
  • Strong foundation in CRM systems and practices
  • Minimum 2 years of experience working with Customer Success programs Empathetic, friendly, approachable, and a team player with a learning and forward-thinking mindset
  • Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments
  • Any Graduate
  • Willing to work 5-6 days a week

Why join Jupiter?
  • We have the right team that has built successful payments and banking businesses in the past, including our founder: Jitendra Gupta
  • The market is huge and ready for disruption The youth deserves and appreciates a better UX than the one provided by existing banks
  • The banking infrastructure is transforming rapidly, and the banking APIs are more open than ever
  • Customer Service
  • Experience : 2
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Jupiter
Apply now
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