s

Customer Service

Baazi Games
Experience : 0 to 3 Years
Location : Delhi
Posted on 20 Oct 20
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Job DescriptionLast Date 18 Dec 20
  • Deliver extraordinary customer services by responding to customer concerns regarding customer accounts
  • Should have excellent communication and English language skills (written and verbal) with good typing speed
  • Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Document necessary account information and offer custom solutions that benefit the customer
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balance customer interests with the interests of company
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate
  • Gather relevant information from customers as required and update it accurately to facilitate the decision process
  • Professional attributes :
  • Needs proactiveness and anticipation to understand customers' problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
  • Should have experience in blended process: call, email and chat experience Fresher should be able to handle customer queries effectively on any platform
  • Should be comfortable working 6 days with rotational shifts and/or offs
    Personal Attributes
    • We are looking for go-getters, quick learners and Flexible candidates with high drive and ownership
    • Candidate should have good communication, written and listening skills
    • Customer Service
    • Experience : 0 to 3
    • Job Type : Full Time
    • Interview Type : Face to Face Interview


  • Job Type : Full Time
    Interview Type : Face to Face Interview
    Company Description
    Baazi Games
    Apply now
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