Kalp solutions jobs - Customer Service

Customer Service

Kalp solutions
experience 0.5 Year
salary 21,000 - 25,000 Per Month
qualification
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Job is expired
Posted: 1 Year ago
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Applications:
Openings: 1

Job Description

Hiring for Gurgaon (Night Shift)
Customer service 
Graduate Fresher/experienced min 6 Months
Fresher - 21k in hand Experienced - 25 in hand
Perks: incentives, PF, Mediclaim 
Skills: 
Excellent communication, Basic analytical skills, Smart and matured candidate 
Btech/MBA need 6 months ICC experience mandatory 
Shift - 5 days shift rotational at night 
Both side cab

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Role 
Who can apply Experienced (0.5 Year)
Hiring Process Telephonic Interview
Employment Type Full Time
Job Id 1675562
Locality Address Gurgaon-Others
State Haryana
Country India

About Company

Kalp solutions
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