Rackspace Technology jobs - Customer Service

Customer Service

Rackspace Technology
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 1
Applications: 3
Openings: 1

Job Description

Description

This is a Level 1 role.We need a candidate with Excellent Communication skills. Expert in O365, Exchange, AD, DNS & DHCP.

Job Description Summary

PRIMARY RESPONSIBILITY: 
  • A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. 
  • Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. 
  • Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.

Job Description

KNOWLEDGE/SKILLS/ABILITY: 
  • Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols),DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. 
  • Exhibits a strong desire to learn technologies. 
  • Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. 
  • Possess strong written and verbal communication skills.

JOB COMPLEXITY: 
  • Handles customer support requests primarily via phone, chat, and tickets. 
  • Escalates support requests, as necessary, to appropriate escalation path. 
  • Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. 
  • Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. 
  • Creates and maintains customer loyalty by serving customers above and beyond their expectations. 
  • Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. 
Example activities include:
  • Email delivery troubleshooting
  • Spam/Security analysis and recommendations
  • Desktop Client/Mobile Device troubleshooting
  • Account and Billing related inquiries
  • Support users in use and troubleshooting of Microsoft products

SUPERVISION: Operates under moderate supervision until duties are learned.

Experience/Education
  • Required: Graduate. Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.
  • Preferred: Customer service and phone call experience. 12-24 months technical knowledge from education or job experience – basic e-mail troubleshooting. Experience with help desk/ticketing systems. Technical certifications MCSA for Office 365, A+, Network + are desirable.

PHYSICAL DEMANDS: General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.



Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id372918
StateHaryana
Country India

About Company

Rackspace Technology

About Rackspace

Rackspace Inc. is an American managed cloud computing company based in Windcrest, Texas, a suburb of San Antonio. The company also has offices in Australia, the United Kingdom, Switzerland, the Netherlands, Germany, Singapore, Mexico, Hong Kong and India.

Rackspace is a leading managed cloud company that helps businesses tap the power of hosting and cloud computing without the pain, complexity and cost of doing it themselves. The company provides results-obsessed customer services, known as “Fanatical Support” to customers of all sizes in over 150 countries, from city guide websites to large finance and healthcare companies, including more than half of the world's Fortune 100 companies.

About Rackspace

We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the world’s best technology services company.

More on Rackspace
Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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