Teleperformance jobs - Customer Service

Responsibilities:

Manage large amounts of incoming phone calls

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team's target

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills:

Proven customer support experience or experience as a Client Service Representative would be preferred.

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effective

Graduate/Undergraduate

Candidate should be comfortable with 6 Days working & Rotational Shifts .

Immediate Joiner

Work from office job.