ALFA KPO Private Limited jobs - Customer Service

Selected intern's day-to-day responsibilities include:

1. Work on the back office, data, and internet research-related work
2. Work directly with clients from all over the world
3. Communicate with clients via telephone and email
4. Work on Excel, PowerPoint presentations, and Word documents
5. Develop and maintain effective work relationships with clients
6. Take accurate inquiry details from the client
7. Understand the work requirement of clients and communicate effectively
8. Maintain an effective tracking system for all inquiries
9. Work on data research, data mining, and data entry (and the use of CRM is a plus)
10. Provide a weekly schedule of planned activities to the team leader
11. Record, monitor, and assess results of referred inquiries
12. Represent the company in a professional manner at all times

Required:

1. Only western-line female candidates are preferred from Mumbai
2. Excellent communication skills (verbal and written)
3. Female candidate comfortable with the night shift is required

4