Folk Creations jobs - Customer Service

Selected intern's day-to-day responsibilities include:

1. Manage and resolve customer queries through various channels including WhatsApp, email, and Instagram's CRM system
2. Handle non-delivery reports (NDRs) and coordinate with customers for resolution
3. Assist in packing orders, ensuring accuracy and efficiency in the order fulfillment process
4. Maintain and update stock data regularly to avoid discrepancies and manage inventory effectively
5. Convert abandoned cart customers by implementing strategies like follow-ups and targeted discounts
6. Monitor and respond to online reviews and ratings to improve customer satisfaction and loyalty
7. Arrange shipments for replacement orders and place shipments daily, ensuring timely delivery
8. Demonstrate a go-getter attitude and maintain discipline and professionalism in all work-related tasks

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