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Pearl jobs - Customer Service

Customer Service

Pearl
location
Mumbai
experience 0 to3 Years
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 5 Years ago
Applications:
Openings: 1

Job Description

  • Handling and resolving customer queries and concerns while maintaining the same quality on a call
  • Need to make outbound calls
  • Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
  • Understanding multiple products and processes.
  • Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
  • Processing each call/mail/ chat in accordance with IL standards and provide/take relevant information and update the system/s accordingly.
  • Provide the Customer with a clear explanation of the action taken
  • Ability to understand and handle irate customers
  • Ability to achieve stretched targets and able to manage the organization standards
  • Maintain Superior quality service by following organization standards.

    • Job Particulars

    Role  BPO / Customer care
    Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
    Who can apply Freshers and Experienced (0 to3 Years )
    Hiring Process Face to Face Interview
    Employment Type Full Time
    Job Id 384156
    Job Category Diploma , Tech Support
    State Maharashtra
    Country India

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