V-Konnect Associates jobs - Customer Service

Customer Service

V-Konnect Associates
experience 0 to 4 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 2
Applications: 22
Openings: 1

Job Description

  • Manage Issues and Maintain complete relationship record for assigned customer accounts
  • Enhancing customer wallet size
  • Profiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make the primary relationship
  • Ensuring customer scoping being done with need-based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly
  • Service to the Sales approach established for deepening relationship with family members and associates which have been grouped together
  • Acquisition of New To Bank Customers
  • To acquire new to bank customers from leads generated through marketing channel and various campaigns
  • Referrals generated from existing customers
  • Penetration of products across family groups
  • Customer Query and Complaint resolution
  • Ensure query resolution of the customers by coordinating with service and operations team
  • Resolving all complaints received from preferred customers within the stipulated TATs
  • Fulfilment of other objectives
  • To actively participate and contribute in fulfilment of other time-bound objectives that department or organisation may initiate from time to time.

Job Particulars

Who can applyFreshers and Experienced (0 to 4 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id326221
Job Category Tech Support
StateMaharashtra
Country India

About Company

V-Konnect Associates
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