Swedish ME Steel Private Limited jobs - Customer Service

Swedish ME Steel is a leading provider of special steel and complete maintenance solutions in the Middle East and Indian subcontinent with over 20 years of experience in the region. With the head office in the UAE with customers spread across the region, Swedish ME Steel offers highly local and highly technical service. This is made possible with experienced and qualified professionals. Swedish ME Steel serves a wide range of customers in segments including mining, cement and concrete industry, steel and aluminum production, automotive, heavy transport, molding, and oil and gas. Close cooperation with customers achieves more efficient production, better cost analysis, and longer service life.

1. Serve as the first point of contact for all sales-related activities by responding to all phone and email inquiries in a timely and efficient manner.
2. Follow up generate sales leads
3. Attract potential customers by answering standard product and service questions.
4. Prepare all sales related documents including quotations, invoices, delivery notes, certificates.
5. Resolve questions and service issues for customers via phone, email and text
6. Maintaining accurate records on all current and potential customers as well as a log of all communications.
7. Maintaining product inventory report monthly and preparation MIS report
8. Follow up and monitoring of payments, prepare statement of accounts for customers, coordinate with field sales on collection.
9. Prepare product or service reports by collecting and analysing customer information
10. Conduct feedback calls in a timely and professional manner to ascertain the customer's experience with Swedish ME Steel and the products offered.
11. Identify and report customer concerns to the Regional Sales Engineer for further action.
12. Weekly planning session with field sales and logistics.
13. Take on a variety of projects with fellow team members and complete them successfully.
14. Resolve all inbound and outbound support requests per established guidelines
15. Conduct all business within the scope of Swedish ME Steel company policies & procedures.

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