CUSTOMER SERVICE MANAGER

KRAFTIVO
Experience : 3 Years
Location : Bangalore
Posted on 26 Sep 19
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Job DescriptionLast Date 25 Nov 19
CUSTOMER SERVICE MANAGER

Job Responsibilities:

  • Hire, develop and manage a large group of customer service representatives including a large seasonal workforce
  • Analyze weekly performance metrics including quality, productivity, and attendance and provide regular and ongoing performance feedback and coaching to team members
  • Oversee the customer service representatives’ performance assessment process, ensuring that all employees follow the company’s best practices and established processes; provide immediate and ongoing feedback on areas of strength and improvement opportunities
  • Identify training needs and partner with the training manager to develop and implement relevant training curriculum
  • Develop, recommend and implement personnel policies and procedures in partnership with human resources

Job Requirements:

  • Minimum of 3 years of people management experience preferably in a call center environment
  • Customer service focused, understands and initiates best customer service protocols
  • Interpersonal skills to positively build effective working relationships, drive engagement, motivate staff, and influence culture
  • Demonstrated experience in effective conflict resolution that required high-level communication and planning to achieve successful outcomes
  • Able to work weekends, evenings and holidays based on business needs
  • Bachelor’s degree preferred
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Through Kraftivo, we are trying to lessen the struggle of every home/business owner in finding the right interior design service professional. For this, we have build a technology platform with a user-friendly interface and online searchability. Kraftivo helps the homeowners in connecting with certified, top-rated professionals, and it also reduces both the time and effort in hiring the professional. Our aim is to be a trusted one-stop resource for all architectural, design & decor related services required by the home/business owners for efficiently designed, beautiful spaces.
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